Return & Refund Policy

At Treasure Chest Games, most of the products we sell are collectible, limited, pre-owned, vintage, or otherwise sensitive to changes in condition or market value after purchase. Because of the nature of these products, all sales are final unless otherwise stated on the product listing.

Items marked Final Sale cannot be returned or exchanged due to a change of mind, purchasing the wrong item, buyer's remorse, changes in market value, failure to review a product description or fulfillment restrictions, or because the customer no longer wants the item.

Trading Cards & Collectibles

All trading cards, sealed trading card products, collectible card game products, and other collectibles are final sale.

We do not accept returns or exchanges on these items once purchased. This includes, but is not limited to:

• Individual trading cards

• Booster packs, booster boxes, bundles, decks, and other sealed products

• Graded cards

• Collectibles and limited-release products

• Products that have been opened or had their original packaging or seals altered

The condition of individual cards is listed at the time of sale. Because condition can be subjective, customers purchasing in store are encouraged to inspect higher-value cards before completing their purchase.

Preorders & Special Orders

Unless otherwise specifically stated on the product listing, all preorder products are available for local in-store pickup only and will not be shipped.

This restriction applies regardless of the customer's location. Customers outside our local area should not purchase a pickup-only preorder unless they intend to personally collect the order from Treasure Chest Games.

The pickup-only requirement may be displayed on the product page, product description, product images, or other notices associated with the product. By purchasing a preorder designated for in-store pickup, the customer acknowledges and accepts that the product must be collected in person and will not be shipped.

Entering a shipping address during checkout, having a shipping address saved to your account, or selecting a shipping method for other products in an order does not override a preorder product's in-store-pickup-only designation.

If an order contains both shippable merchandise and a preorder designated for in-store pickup only, the inclusion of shippable merchandise does not make the pickup-only preorder eligible for shipping. Treasure Chest Games may fulfill, separate, modify, or cancel affected portions of a mixed order as appropriate.

Customers are responsible for reviewing product descriptions, fulfillment restrictions, release information, and pickup requirements before placing an order.

Preorder Cancellations

Customers have 15 minutes from the time an order is placed to cancel the order without a cancellation fee.

After this 15-minute cancellation period has expired, preorders and specially ordered products are considered committed and all sales are final, except where otherwise required by law or where Treasure Chest Games agrees to a cancellation.

If Treasure Chest Games agrees to cancel a preorder after the 15-minute cancellation period — including an order placed by a customer who mistakenly expected an item clearly designated for in-store pickup to be shipped — a 10% preorder cancellation fee will be deducted from the amount refunded.

This fee helps offset payment-processing costs, administrative costs, inventory commitments, and other costs associated with accepting and subsequently cancelling a preorder.

The cancellation fee applies to customer-requested cancellations after the cancellation window. It does not apply when Treasure Chest Games cancels an order because we are unable to fulfill it, receive insufficient product allocation, or are otherwise required to provide a full refund.

Placing an order from outside our local area, overlooking the pickup-only notice, entering a shipping address, or assuming that a preorder will be shipped does not exempt an order from this policy.

Release dates for preorder products are determined by publishers, manufacturers, and distributors and may change. An announced or anticipated release date is not guaranteed, and a change to a release date does not automatically qualify an order for cancellation or refund.

If a product is cancelled by the manufacturer or distributor, Treasure Chest Games does not receive sufficient product to fulfill the order, or Treasure Chest Games is otherwise unable to provide the item purchased, the affected portion of the order will be cancelled and refunded without a cancellation fee.

Order Cancellations

For customer-requested cancellations, customers have 15 minutes after placing an order to cancel without a cancellation fee.

After the 15-minute cancellation period has expired, orders may already have entered processing, inventory may have been committed, and payment-processing costs may have been incurred. Cancellation after this period is not guaranteed and may be declined for Final Sale products, preorders, limited-release products, special orders, event registrations, products subject to market-price fluctuations, or orders that have already been processed, packed, shipped, or prepared for pickup.

Where Treasure Chest Games agrees to a discretionary cancellation after the cancellation period, any cancellation fee specifically disclosed elsewhere in this policy or on the applicable product listing may apply.

Nothing in this section prevents Treasure Chest Games from cancelling and fully refunding an order when we are unable to fulfill it or when a refund is otherwise required by applicable law.

Retro Video Games, Consoles & Electronics

Our pre-owned video games, consoles, controllers, and other electronic items are tested in-house before being offered for sale.

All pre-owned video games, consoles, controllers, and electronics are sold as-is, are final sale, and do not include any warranty unless expressly stated otherwise in writing.

Many of these products are decades old. While we test them for functionality before sale, we cannot guarantee how long vintage or pre-owned hardware, games, batteries, disc drives, cartridge connectors, controllers, cables, or other components will continue to function after purchase.

Customers purchasing or picking up these items in store are welcome and encouraged to ask a staff member to demonstrate that the item is functioning before completing the purchase or leaving the store.

Because these items are pre-owned, cosmetic condition may vary. Normal signs of age, previous use, wear, discoloration, scratches, label wear, or other age-related characteristics are not considered defects unless the item's condition was materially misrepresented at the time of sale.

If an item was not functioning as represented at the time of sale, or if you received an incorrect or materially misdescribed item, please contact us promptly so we can review the issue.

A product that was functioning when sold but later stops working due to age, wear, deterioration, misuse, accidental damage, compatibility issues, or component failure is not eligible for a return, exchange, or refund.

Treasure Chest Games does not provide an ongoing warranty or guarantee of future functionality on vintage or pre-owned video games, consoles, controllers, or electronics unless a specific written warranty is included with the item.

Defective, Damaged, Incorrect, or Misdescribed Items

Our final-sale policy does not prevent you from contacting us if there was a genuine problem with your order at the time it was sold or received.

Please contact us promptly if you receive:

• An incorrect item

• An item that was materially different from its description

• An item damaged during shipment

• A video game, console, controller, or electronic item that was not functioning as represented at the time it was sold or received

Depending on the circumstances and product availability, we may offer a replacement, store credit, refund, or another appropriate resolution.

For vintage and pre-owned electronics, this provision applies to issues that were present at the time of sale or delivery. It does not create a warranty or guarantee against future failure after the item has been purchased and was functioning as represented.

Please do not ship an item back to us without contacting us first. Unauthorized returns may not be accepted.

Shipping Damage

If an order arrives damaged, please retain the item and all original shipping materials and contact us promptly.

Photographs of the product, shipping box or envelope, packaging materials, and shipping label may be required so that we can evaluate the damage and, when applicable, submit a claim with the shipping carrier.

Damage to external packaging that does not affect the product itself may not qualify as product damage.

In-Store Pickup

Customers picking up purchases in store are encouraged to inspect their order before leaving.

For consoles, video games, controllers, electronics, or other tested products, customers may request a demonstration of functionality before leaving the store.

Preorder products designated as In-Store Pickup Only must be collected from Treasure Chest Games and will not be converted to a shipped order after purchase solely because the customer is unable to travel to the store.

Customers are responsible for ensuring that they are able to collect pickup-only merchandise before purchasing it.

Once an order has been inspected and accepted at pickup, our normal final-sale policy applies.

Exceptions

Any exception to this policy is made at the discretion of Treasure Chest Games unless otherwise required by applicable law.

A discretionary exception made for one customer or transaction does not waive or modify this policy for any other customer or transaction.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived.

Questions or Problems With an Order

If something was incorrect, damaged in transit, materially misdescribed, or not functioning as represented when you received it, please contact Treasure Chest Games so we can review the issue.

When contacting us, please include your order number, the item involved, a description of the issue, and photographs when applicable.